1.6
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.7
  • Reliability
    1.6
  • Pricing
    1.7
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Site5 Reviews and Expert Opinion

Pricing Range

Shared Hosting $4.95 – $11.95
VPS $55.00 – $325.00

Data Centers

Pinned Review

Fernando Lins,
4.8
Pros: • Online support 24/7 that actually works • Fairly priced service • Many plans available for different needs • Continuous improvement of server quality • Great selection of tools to make your siRead Morete • Perfect uptime • Comprehensive FAQ for rookies • Infinite hosting space • Easy to set up and use emailCons: • No plans for studentsLess

Reviews

Richard Artherholt
Richard Artherholt from United States,

DO NOT host with Site5

1.0
Our site was migrated to Site5 from IX Webhosting. We were notified in January 2018 to expect a migration where in all the benefits were outlined and assured that: “All of your products, settings, and content – plus a lot more! – Read Moreshould be there ready for you.”. In April an email was received stating our site had been migrated. No communication at all prior to migration providing the date of the migration and what to expect.

Immediately after the notification of a successful migration our site went down and email services stopped working. Since Site5 customer service is only available via a ticket system we submitted a ticket to troubleshoot our outage. It took 2 days for the first response to be received. Without getting into the weeds of explaining the back and forth it took 6 days to find some resolution to our issues.

First we lost functionality because our previous hosting plan with IX Webhosting included mySql stored procedures. The plan provided by Site5 only includes stored procedure functionality at an additional fee. Apparently it is the practice of Site5 to just drop service levels without notification. This was the cause of our site crashing.

Second Site5 failed to map our forwarders properly but tech support couldn’t isolate the problem. We found it on our own and corrected.

A month after the above issues were addressed DNS services were dropped without notification and our site went down again. Apparantely they shutdown IX Webhosting servers and my domain needed updated to point to different servers. We updated immediately but 3 days later still no site. Another chat to tech support and this time we were told to point DNS to a different address than was given previously. We asked to verify this and it was was confirmed. 2 Days later site still down. Yet again another chate session. This tech told us to point DNS back to what was specified on the original response the week before. Obviously something on their end was wrong and sure enough this tech actually knew how to correct and reset their servers. 1 hour later our site was back up with almost all DNS propagated.

Management at Site5 could have cared less about the problems they clearly caused. No prior communication of what to expect with a migration to there company was completely unprofessional and no guidance or support after to help resolve.

I cannot in the slightest recommend this company.
Less
Chris Long
Chris Long,
This was our experience as well. We are planning on leaving Site5

Expert Review

Idan Cohen
Idan Cohen
Hosting Expert

Overview

Site5.com – Can’t Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven’t done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you’re already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Read More
4.4
POOR
Rated by Idan Cohen
  • User Friendly
    4
  • Support
    5
  • Features
    4
  • Reliability
    5
  • Pricing
    4

Uptime & Reliability

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren’t 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class=”checkmarks”> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class=”icon-x”> <li>Limited to one site on their ‘hostBasic’ plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Site5 Prices, Plans & Features – 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
hostBasic Unlimited Unlimited cPanel Unlimited $4.95 2.7  Details
hostPro Unlimited Unlimited cPanel Unlimited $8.95 2.6  Details
hostPro + Turbo Unlimited Unlimited cPanel Unlimited $11.95 3.2  Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VPS2 50 GB 2 cores 1 GB $55.00 2.0  Details
VPS3 75 GB 2 cores 1.5 GB $80.00 2.0  Details
VPS4 100 GB 4 cores 2 GB $105.00 2.0  Details
VPS5 155 GB 4 cores 3 GB $150.00 3.1  Details
VPS6 200 GB 4 cores 4 GB $170.00 2.8  Details
VPS7 300 GB 4 cores 6 GB $250.00 3.1  Details
VPS8 400 GB 8 cores 8 GB $325.00 3.1  Details

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